Closing Date:

30 November 2018


Job Purpose Summary:

Serve as the primary resource for the internal sales team members in order to ensure that Nology’s customers receive excellent and consistent service levels.


Location:

Nology - Centurion


Unique Reference:

ISTL - 03


Key Performance Areas

  • Internal Sales Supervision
  • New Reseller on-boarding
  • Training & Development
  • Reporting

Key Performance Indicators

  • Act as first line of escalation to resolve or escalate issues arising from internal sales consultants
  • 1st line escalation for collection room – sales related customer issues
  • Daily and weekly stats monitoring on internal sales duties
  • Chair internal sales meeting to review and improve compliance statistics
  • Monitoring capacity (calls and email ticket volume), assign and balance workload
  • Monitoring special pricing and discount approvals
  • Assist and brief Sales Manager on Internal Sales disciplinary and performance issues
  • Assessment of new reseller signups to identify new potential managed accounts to be handed over to internal Account Manager, Sales Representative or Account Managers
  • Compile customer progression, retention and escalation reporting
  • Compile monthly Internal Sales report
  • Monitoring and control of Demo Stock
  • Training and mentoring the collection room and Internal Sales staff

 

The above list is not exhaustive and you may be asked to undertake reasonable additional duties requested by the Department Manager.

 

Education and Qualifications Required

  • Grade 12
  • Management or Supervisory Qualification (Essential)
  • Sales Related Certification (Advantageous)

 

Experience Required:

  • Proficiency in Microsoft Word, Excel, PowerPoint and Internet
  • Financial / ERP Systems (Fincon Advantageous)
  • Minimum of 3 years in internal sales in the ICT or IT industry
  • Minimum of 1 year in supervisory or team lead role

 

Required Skills, Knowledge and Personal Characteristics

  • Good problem solving and analysis skills
  • Excellent verbal and written communication skills
  • Assertive
  • Results and target driven
  • Ability to work effectively on own initiative
  • Ability to manage projects within the organisation and customer interaction
  • Excellent time management and organisational skills
  • Strong administration skills

  

Please send your CV to hr@nology.co.za and reference the job title in the subject line.