Closing Date:

14 November 2019

Job Purpose Summary:

The VoIP Technician will be champion for all VoIP technologies within Nology, taking ownership and contributing to all technical aspects of Nology’s VoIP product line. This candidate will also be required to assist with Internal IT, as and when required by the IT Manager.



Unique Reference:


Key Performance Areas

1) Technical Customer Contact:

  • Provide a 2nd line support contact point for all VoIP partners (ISPs, ITSPs) on all VoIP products supplied by Nology from time to time
  • On occasion visit client premises to assess and assist where required
  • Lead Nology’s understanding of customer VoIP deployments
  • Maintain close technical relationship with Nology’s key customers, maintaining test accounts on their platforms for issue resolution and testing
  • Provide training to customers and support staff from time to time in the event of new features or technology being developed

2) Quality Assurance:

  • Oversee the process of testing newly released products and customised FW
  • Play an integral part in VoIP R&D, testing, evaluating and commenting on prospective products as prescribed by the product development team
  • Attain a high level of competency on VoIP platforms, including but not limited to 3CX, Porta, Broadsoft and Asterisk for customer integration


5) Internal Network Administration and IT Support

  • Internal VoIP administration. Take ownership of Nology IP Voice systems for all branches
  • Build, set up and maintain computer networks
  • Install and configure network software, including security software
  • Network monitoring
  • Set up access permissions and issue IDs, configure firewalls and reset passwords
  • Participate in troubleshooting network outages or performance issues
  • Schedule the installation of firmware patches and updates to all network devices and software
  • Windows Server 2008, 2012, 2019 installation and maintenance
  • Windows 7, 8, 8.1, 10 installation and maintenance
  • Provide end-user support, resolving technical issues and provide technical assistance for all Operating Systems
  • Set up new hires with equipment and appropriate access to the company’s system
  • Maintenance of business software applications


During your employment you shall be obliged to faithfully and diligently carry out the lawful instructions of the Company and at all times use your best endeavours to promote the best interests of the Company. Should the Company introduce new methods of working and/or new technology you will be required to co-operate with these changes adapting to new methods of working and/or technology and undergo training as the Company directs. The company reserves the right to vary duties and responsibilities of the staff to suit the future needs of the business giving fair notice in writing.


Education and Qualifications Required

  • Grade 12
  • A+ N+ preferential
  • MTCNA advantageous
  • CCNA advantageous
  • Broadsoft certification advantageous


Experience Required:

  • 3 to 5 years’ experience in the telecommunications industry with at least 2 years VOIP experience
  • Support, training and customer interaction skills
  • Strong competence in IP networking and technologies


Required Skills, Knowledge and Personal Characteristics

  • Fast learner and willingness to be trained
  • Good problem solving and Analysis skills
  • Excellent oral and written communication skills (English and Afrikaans)
  • Ability to work effectively on own initiative
  • Ability to manage projects within the organisation and customer interaction
  • Must keep his/her knowledge up to date with related technology trends
  • Attention to detail
  • Proficient administration and organisational skills

Comments and Special Consideration

  • Own reliable transport is essential


Please send your CV to and reference the job title in the subject line.


While every effort is taken to respond to all applicants, if you do not get a response from one of our HR representatives within 14 days of the closing date, please consider your application to have been unsuccessful. Applications that might be suitable for other roles in the future will be kept on file.