19 years' experience with a strong reputation and proven track record in the industry
Trusted by the largest ISPs and network operators in South Africa, including Telkom, MWEB, Vodacom and MTN
We are dedicated to providing the best products for our customers' needs, with exceptional service
Dedicated help desk, warranties and reworks departments
Value-add services and pre-configured solutions to simplify delivery, installation and provisioning
We are the leading CPE device management provider in South Africa
Commitment to customer satisfaction and long-term business relationships
We represent, distribute and support leading global brands and manufacturers, including Yealink, Zyxel, MikroTik, Technicolor and Axiros
Superior technical expertise, advice and support
Innovative, unique and customised solutions
Professional training and marketing support
Product Range
- Connectivity
- Networking
- VoIP
- Accessories
- DMS
Certificates
Important Info
Career Opportunities
Warranty & Quality Control Manager
Warranty & Quality Control Manager
Closing Date:
18 February 2021
Job Summary:
To manage and oversee the entire warranties, QC and reworks functions of the company.
Location:
Centurion
Unique Reference:
RMA03
Key Performance Areas / Key Performance Indicators:
WARRANTIES
- Ensure that proper test processes are in place and improve efficiency continuously
- Ensure that the warranties process is clear and transparent to all customers and staff
- Analyse all warranty returns and give feedback to Line Manager with recommendations
- Generate and distribute monthly status reports indicating quantities and types of failures, average repair times, etc
- Ensure and maintain optimal warranty and component stock levels
- Analyse root causes and trends of warranty returns and identify methods to reduce return rates
- Evaluates tools and techniques for anticipating demand and assuring capacity at all times
- Provide assistance and support to product management team members to resolve warranty and service cost issues
- Ensure that all warranty staff members are trained continuously on all products
QUALITY CONTROL
- Management of the quality control department
- Compile quality control reports and create process control metrics
- Prepare monthly summaries of quality issues and analyse reports to identify specific problems or trends over time
- Work closely with the product managers and warehouse team to establish quality requirements from customers and suppliers
- Investigate and record customer complaints regarding product quality and performance
- Work with suppliers to help formulate quality standards for the products
REWORKS
- Manage the stock reworks function of the company
- Process all reworks accurately and within the agreed timeframes
- Ensure sufficient stock and component levels for reworks
- Update the stock receiving sheet with relevant QC and rework dates and communicate timeframes to all relevant departments
- Ensure that the reworks area is operating optimally and efficiently
The above list is not exhaustive and you may be asked to undertake reasonable additional duties/projects requested by the Department Manager/Director.
Education and Qualifications Required:
- Grade 12
- Tertiary Qualification in ICT, Informatics or Computer Programming
Experience Required:
- At least 4 years’ experience in ICT, Networking and Telecommunications
- 2 Years’ experience in management
Required Skills, Knowledge and Personal Characteristics:
- Excellent communication skills (written & verbal)
- Attention to detail
- Administrative orientated
- Manage time, projects and information
- Excellent problem solving ability
Comments and Special Consideration:
- Clear criminal and credit record
- Management of subordinates
- Self-motivated
- Sustain pressure
- Adaptive
- Well organised
Please send your CV to hr@nology.co.za and reference the job title in the subject line.