Closing Date:

12 April 2019


Job Summary:

The internal sales person acts as the first point of contact with the customer, portraying a professionalism and confidence that delivers the ultimate in customer service; to build and maintain customer relationships and support the account managers.

 

Location:

Centurion


Unique Reference:

ISC01

 

Key Performance Areas:

  • Order processing
  • Sale enquiries
  • Admin and reporting
  • Account manager assistance and support
  • Outbound calls
  • Customer satisfaction

 

Key Duties:

  • Effectively and timeously deal with telephone and email requests for quotations
  • Ensure all quotations are followed up as and when necessary
  • Process all orders timeously and accurately
  • Liaise between warehouse/logistics and customers to pro-actively and efficiently keep customers informed and updated on their orders
  • Timeous and ongoing follow-up on all open sales orders until completion
  • Facilitate and oversee the credit note process
  • Determine and communicate customer back orders for items included on incoming orders/shipments
  • Timeously process and send out monthly recurring invoices for applicable services and/or customers
  • Have a solid and foundational understanding and knowledge of the products in order to confidently advise and assist customers
  • Ensure that the sales order library is complete and up to date
  • Support the account managers and ensure that the account managers are kept informed of any developments relevant to their accounts
  • Contact and build relationships with new customers
  • Maintain an agreed level of pro-active telephone contact with both existing and new customers
  • Maximise sales by continually up selling and promoting promotions on all sales calls and emails
  • Achieve team and individual sales targets as set by the management team within the agreed time frames

The above list is not exhaustive and you may be asked to undertake reasonable additional duties/projects requested by the Department Manager/Director.

 

Education and Qualifications Required:

  • Grade 12
  • Sales qualification - advantageous

 

Experience Required:

  • 3+ Years’ experience in tele-sales and sales administration (inbound and outbound calls)
  • Experience in IT /Networking /Internet Industry

 

Required Skills, Knowledge and Personal Characteristics:

  • Professional and confident in conduct and communication
  • Telephone and email etiquette
  • Customer focused
  • Attention to detail/thorough
  • Well organised
  • Pro-active
  • Good listener
  • Problem solver
  • Enthusiastic/willing to learn new things
  • Computer literacy

 

Please send your CV to This email address is being protected from spambots. You need JavaScript enabled to view it. and reference the job title in the subject line.